Have some questions?

It can be completely normal to have questions when it comes to TRT, we have put our most commonly asked questions below.

About us

Is Enhanced Mens Clinic a real medical clinic?
Enhanced Mens Clinic is an online membership based service that connects Australian men with independent medical practitioners who focus on diagnosing and treating patients who suffer from low testosterone. Our service helps facilitate this process by organising relevant pathology, doctor consultations and logistics of processing any prescriptions with Australian pharmacies.
Why choose Enhanced Mens Clinic
With 160+ 5 star reviews from our patients, we are regarded as Australia's most trusted TRT clinic, we offer supportive and comprehensive care for men suffering from low testosterone. Our experienced and independent doctors, nurses and team members are focused on transforming the TRT industry in Australia.
Can I access this remotely?
Yes. Enhanced Mens Clinic is an entirely online medical clinic. All of our consultations are done via Telehealth, meaning you don't have to spend hours travelling and waiting for an in person appointment. If you are eligible for treatment, this will be delivered by a partner pharmacy - anywhere in Australia.

How it works

How does your TRT clinic work?
All new patients must have bloodwork in the past 4 months so we can see if you have low testosterone. We do require quite comprehensive bloodwork, which can be ordered here and you can view which biomarkers are required.
During your initial Telehealth consultation, your patient care coordinator will organise a private pathology request for any biomarkers you do not have.
Once all bloodwork is collected, your patient care coordinator will discuss with you what's going on, ask about your symptoms, review your medical history and give an overview of potential treatments (if you have low testosterone levels).
An additional consultation is made with our doctor who will further explain treatment and create a diagnosis of your symptoms - if eligible for TRT and if it is inculded as part of your personalised treatment plan.
If you're suitable for TRT, our doctor prescribes your personalised treatment plan.
The prescription is then sent to one of our partner pharmacies, and your medications will be delivered directly to you within 3-5 days of doctor consultation.
Once treatment begins it is a requirement that you get bloodwork done after the first 6 weeks of treatment to see how you are responding to TRT. It is also a requirement to get blood work done every 4 months so we can closely monitor your health.
Are there age limits for treatment?
Yes, patients need to be at least 18 years old. Most men that suffer from low testosterone are aged 40+. However, we have helped many patients suffering from low testosterone that are in their 20s and 30s.
Is the service you provide 100% legal?
Yes. Our prescribing team consists of AHPRA registered Australian Doctors. We only prescribe testosterone replacement therapy to patients who genuinely need it - confirmed by low testosterone levels in multiple blood tests, experiencing a lower quality of life from symptoms and also meeting strict eligibility criteria for patient safety.
Am I locked into accepting treatment?
Of course not! Our initial consultation is there to help you better understand what is involved with treatment. If you do not wish to proceed, that is totally fine.
What happens if I am approved for treatment?
If you're a suitable candidate for TRT, we will prescribe a treatment plan, then we will have one of our partner pharmacies send your medications directly to you.
How quickly can I speak to someone?
Check our booking calendar to see what our availability is like. Often new patients can speak with a patient care co-ordinator in under 7 days.
What treatments are available?
We treat low testosterone.
Can I claim on MediCare?
Unfortunately not. We are a 100% private billing clinic.
How do I place an order for medications?
Contact our team at support@enhancedmensclinic.com.au to discuss getting a repeat of your script.

Treatment & Protocols

Where can I learn about possible side effects?
Your patient care coordinator or doctor will discuss possible side effects with you.
What should I do if I am experiencing side effects?
If you are experiencing side effects then email our team or book in a follow up consultation. Do not change your protocol until speaking with your patient care coordinator or doctor.
Can I refill my script if I finish it early?
Speak to your patient care coordinator or doctor if you finish your script early.
Can I increase my dosage?
No. Do not increase dosage or change your protocol without first speaking to your patient care coordinator or doctor.
What can I do if the results aren't what I expected?
If you are not experiencing symptom relief, speak to your patient care coordinator to discuss changing protocol or dosage.

TRT Injections

Do I have to inject my treatment?
Most patients inject their treatment as it is the most effective way of administering treatment, and often has the highest efficacy rate of symptom relief. Although this can be frightening the first few times, it becomes second nature after this initial period of anxiety.
What injection supplies do I need?
If you are signed up for treatment, an email will be sent to you with what supplies to order and how to use them. The email subject is 'Medication Instructions' incase you cannot find it.
Are there any tutorials I can watch?
If you are signed up for treatment, an email will be sent to you instructions and tutorials on how to use your prescribed medication.
How often do I have to inject on TRT?
It depends on what your personalised treatment plan is. Discuss this with your prescribing doctor.

Doctor Letters

Are there age limits for treatment ?
Yes, patients need to be at least 18 years old. Most men that suffer from low testosterone are aged 40+. However, we have helped many patients suffering from low testosterone that are in their 20s and 30s.
Do I need a doctor letter to travel with treatment?
Yes. It is recommended that you travel with a doctors letter with your medication.
How do I request a doctor letter?
Simply email support@enhancedmensclinic.com.au

Follow Ups

Do I need follow up consultations?
Yes. Follow up consultations are essential so we can monitor your health, treatment and symptom relief - as well as monitoring for any side effects.
How much do follow up consultations cost?
Unlimited follow up consultations are included in our pricing.
Is there a limit to how many I can have?
No! You can have as many consultations with our team as you wish.


Why do I need to get frequent bloodwork?
Our patients get bloodwork done every 4 months so we can close monitor their health, and testosterone levels.
What does the bloodwork check for?
Our ongoing patient blood panels check for the following:
Free and total Testosterone, E2 (Oestradiol), SHBG
Liver & Kidney
Sodium, Potassium, Chloride, Bicarbonate, Urea, Creatinine, eGFR, Calcium, Corrected Calcium, Phosphate, Uric Acid, Total Protein, Albumin, Alkaline Phosphatase, Total Bilirubin, Gamma GT, AST, ALT, Globulin
Cholesterol, HDL/LDL, Non-HDL Cholesterol, Triglycerides, LDL/HDL Ratio, Chol/HDL Ratio
Blood Count
Haemoglobin (hb), RBC, PCV, MCV, MCH, MCHC, RDW, Haematocrit, White Cell Count, Neutrophils, Lymphocytes, Monocytes, Eosinophils, Basophils, Platelets, MPV
Glucose, High Sensitivity CRP, Cortisol, PSA
Will someone review my bloodwork?
Yes. Your patient care coordinator will review your bloodwork and explain it in English. Your prescribing doctor will also be reviewing your bloodwork once it is passed on to our team.


What pharmacies do you ship from?
We use Infinity Custom Pharmacueticals (Infinity Wellness Group) - 08 8332 1960 and a few other partner pharmacies in Queensland.
Where are the doctors located?
Our doctors are all located and based in Australia.
Why can't you mention specific drug names?
National law prevents us from doing so.
What happens to my data?
Your data is completely secure and stored as explained in our Privacy Policy
Does Enhanced Men's Clinic own a pharmacy?
Are the doctors registered and accredited?
Yes. All doctors are registered with AHPRA.

Payments & Refunds

Do you offer payment plans?
Yes we do. The annual treatment fee which is $1,000 per year can be paid monthly instead, which would be just $83 per month, with no lock in contract.
Will my health fund cover TRT?
Potentially. You will have to reach out to your health fund and see what cover they have. Many health funds can give you money back on any medications paid for. A pharmacy receipt will be required, which can be supplied upon request.
Can I claim on Medicare?
Unfortunately not. We are a 100% private billing clinic.
What payment methods are accepted?
We accept all major credit and debit cards.
What is your return & refund policy?
We cannot accept returns and refunds for any products or consultations - unless the medication you receive is faulty. If you change your mind within a few days of speaking with the doctor we can issue a refund for the treatment fee.

Shipping & Deliveries

How can I change my shipping address?
Simply email support@enhancedmensclinic.com.au
What does the packaging look like?
Your treatment will be shipped in plain, unbranded Aus Post packaging and is 100% discreet.
How soon can I expect my treatment to arrive?
In most cases your treatment should be delivered within 5 days of speaking with a doctor if you are prescribed treatment.
Does Enhanced Men's Clinic charge shipping?
What if I have an issue with the delivery?
Contact us at support@enhancedmensclinic.com.au if you have an issue with your order or delivery.